Policies, Terms and Data Handling

Credits you have bought but not spent are refundable within 14 days of purchase, to the original payment method, in full. After 14 days they remain on your account indefinitely but are no longer cash-refundable.

Enrichment tools bill on verified results only. Rows we could not resolve are never charged, and if the deduction has already been made the credits are returned to your balance automatically when the job closes.

If a file does not match the search URL you submitted, is corrupt, or is missing columns we advertise, tell us within 7 days of delivery. We will re-run the job at no cost. If the re-run also fails, we refund the credits for that order in full.

A delivered export that matches your filters is not refundable on the grounds that the results were not what you hoped for. The filters are yours; the extraction is ours. If you are unsure what a filter will return, ask us for a sample first and we will send one free.

Accidental double purchases are refunded in full on request, no time limit.

Email support@leadsfriday.com with your order number. We reply within one business day. Approved card refunds are issued within 5 business days and typically appear on your statement within 10.

Please contact us before raising a chargeback. Accounts with an open chargeback are suspended until it is resolved, which slows everything down for both of us.